Help Centre


Delivery information

We aim to deliver your products in excellent condition using the most carbon effective footprint we’re able to offer. Mailers, tapes, tissues, and labels will be delivered in sustainable boxes via our competent courier service to your chosen address. Larger orders may need to be palletised, we will inform you if this is the case.


Corrugated boxes are a larger footprint and as such we deliver them all on pallets to ensure their safe transit. We maximise the number of boxes per pallet and cover these in a corrugated wrap to avoid using plastic films. These pallets are delivered by third party courier and will be delivered intact to your address. We cannot guarantee that couriers are able to assist if you need to break down a pallet as they are governed by H&S compliance and the need to make all their scheduled deliveries. Please consider these factors when ordering corrugated boxes and if any doubt about your ability to take pallet deliveries, please contact us to discuss alternatives.


During the online order process, you will be asked about your delivery address. Please pay close attention to this. As we’re sure you understand, a pallet of boxes delivered to a standard residential address can be problematic, and often the courier will only deliver the pallet kerbside. We will advise you which deliveries may be an issue if we can, or you may want to choose an alternative address.


We cannot guarantee specific times for delivery, but we can notify you in advance of the designated shipping dates. If you’re not available to receive them, the goods will be carded by the couriers and you will be able to contact them to rearrange delivery. Please note, in this case, there may be an additional cost involved which is out of our hands. In the event of any goods being faulty, please contact Bundle at your earliest convenience. We will deal with these complaints on a one-on-one basis, but rest assured that we will do everything possible to correct any errors that have been made once your complaint has been verified.


Please Note: when ordering multiple items, they will often arrive on separate dates due to them being produced in different factories at different locations.

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